Why My Canon Printer is Not Recognizing the Cartridges?

Varied issues are associated with Canon Printers and one of those issues is cartridge problem. Time and again when we insert a new cartridge or refill the old one, we encounter unrecognized ink cartridge issue. When this happens you will see the following indications.

• You see an error message like “Printer cartridge not detected”.
• Your printer says “toner is not compatible”.
• Low or empty cartridge message is displayed on screen.
• You encounter “no cartridge installed” message.
• Warning lights start flashing.

The problem takes place because of the following reasons:

• Dirt and damaged metal contacts can prevent cartridge communications.
• You might forget to remove the protective cover or plastic strip from the new cartridge.
• Sometimes printer doesn’t recognize the new cartridge.
• You need to update PC software and internal printer firmware to fix the issue.
• There are chances that you haven’t inserted the ink cartridge properly.

You can try to fix this problem by following the given step. These steps will reset the printer memory which will further remove the error:

• First, remove the new cartridge and replace it with the old and leave the printer for 10 minutes.

Note: If you want to know how to remove a cartridge from printer then call us on our Canon Printer Help Number UK which is a 24/7 helpline.

• Now replace the old cartridge with the new one again. In most cases, this will fix the issue although if it doesn’t then continue with the next step.

• Again remove the new cartridge and place on a safe and clean surface.
• Then turn off your printer and unplug it from wall outlet.
• After 10 minutes, plug your printer back.
• Insert new cartridge again and press the power button.

Hopefully, you will be able to print after performing the above steps but in case if your printer still can’t print then you will need to clean the metal contacts. Our experts can guide you in this case, so please get in touch with us today itself by dialing Canon Printer Contact Number UK.


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